Business Rewards Online Terms and Conditions

Definitions

Company means an entity that elects to conduct a Rewards Program and sponsors Individuals or Groups into the Rewards Online program.

Branch means a sub-division of a Company that is conducting a Rewards Program.

Group means a team of people who have banded together fir the purposes of accruing and redeeming Reward Points.

Individual means a person who is participating in a Rewards Program in his or her own right for the purposes of accruing and redeeming Reward Points.

Rewards Program means a program established to enable Individuals or Groups to accrue Reward Points for achieving predetermined targets and to redeem these points for physical rewards or vouchers.

Reward means an item listed in the Rewards Online catalogue that can be obtained through redemption of Reward Points.

Campaign means a specific Rewards Program that has a designated Expiry Date.

Expiry Date means the date determing for a particular Rewards Program to end. After that date, Reward Points can no longer be accrued or redeemed.

Login ID means the unique number or word that is issued to all parties associated with a Rewards Program.

Password means the secret word that is established by each Company, Branch, Group or Individual and which is required for each access to the Rewards Online system.

Rewards Catalogue means the range of reward items selected for a particular Rewards Program and featured on the website.  
Rewards Provider means a supplier of a Reward item listed in the Rewards Catalogue.

Eligibility

1. Any Company or entity is entitled to conduct a Rewards Online Rewards Program following payment of specified management fees and the signing of an agreement form.

2. When a Company joins Rewards Online, it determines which Individuals or Groups are eligible to participate in its program and provides details to Rewards Online Administration.

3. Eligible Individuals or Groups can then join Rewards Online through the Company""s designated Rewards Online web site.

4. Individuals or Groups must provide all information requested on the web site on joining and notify Rewards Online immediately of any change to that information. Updates to Individuals or Groups information can be made through the Individuals or Groups sections of the web page.

5. The Company can remove individuals or Groups from the program at any time, without notice.

6. By entering their details and joining a Rewards Online program, a Company, Branch, Individual or Group agrees to be bound by the Rewards Online Conditions of Use. 

Security

7. Login IDs and Passwords will be issued for all levels of access to a Rewards Online program, viz, Company, Branch, Group and Individual.

8. Each time a person attempts to gain access to his or her area of the Rewards Online web site, they will be asked to key in their Login ID and Password. If the Login ID or Password is not correct, then access will be denied.

9. Rewards Online is entitled to act on instructions from an Individual or Group, or someone purporting to be that Individual or Group, if the Login ID and Password are correct.

10. Login IDs and Passwords should not be divulged to anyone, composed from information that could be guessed by anyone, or recorded anywhere in a format that can be deciphered. Rewards Online will not be held responsible for transactions that have taken place without the authority of the Individual or Group, where the correct Login ID and Password have been used.

11. If an Individual or Group suspects that a third party has become aware of their Login ID and Password, they should change their password immediately. Changes to Passwords can be made through the relevant area of the Group or Individual sections of the web site.

Accrual of Points

12. Reward Points will be awarded in accordance with criteria determined by the Company sponsoring the Reward Program. It is the responsibility of the Company to publicise this information.

13. Reward Points will normally be added to Individual or Group accounts on a periodic basis. The sponsoring company will decide the frequency of input.

14. Reward Points will be input to Individual or Group accounts within two working days of notification by the Company to Rewards Online and will be available for use on the following working day. Individuals or Groups should ascertain from the sponsoring company how frequently and when points are forwarded for input.

15. Reward Points may not be redeemed until they have been added to a specific account and confirmed by the Company.

16. Accrued Reward Points do not constitute the property of an Individual or Group. Reward Points cannot be transferred to any other person or entity.

17. Points awarded in connection with another loyalty program cannot be transferred to Rewards Online and vice versa.

18. Reward Points that remain unused after the Expiry Date of a Campaign will be deducted from the points balance appearing on an Individual or Group account.

19. It is the responsibility of the Individual or Group to regularly check to ensure that Rewards Points have been correctly credited or deducted from their account.

Redemption of Rewards

20. Rewards Points can be redeemed by Individuals or Groups for a wide range of Reward items as listed in the Catalogue section of their Company""s Rewards Online web site at the time of redemption.

21. At the time of redemption, Individuals or Groups must have sufficient Reward Points in their account to cover the listed Reward Point value of the item they wish to redeem.

22. Reward Point value of Catalogue items may change without notice.

23. Redeemed Reward Points will be deducted from the nominated account at the time of request for redemption.

24. When Rewards Online has processed a request for points to be redeemed, the request cannot be amended or withdrawn or exchanged for another Reward unless Rewards Online agrees.

25. Rewards Online is not responsible or liable for any reduction or redemption of Reward Points where the reduction or redemption is not authorised.

26. All Reward items are subject to availability and changes imposed by Rewards Online or a Rewards Provider, even though such changes may affect points already earned or the points needed to claim a Reward item.

27. Rewards Online is not liable if a Group or Individual is not notified of a new, changed or discontinued Reward item.

28. The time taken to deliver a Reward will vary. Rewards Online shall not be liable for any delay in delivery of a Reward item.

29. Where a Reward takes the form of a voucher, it must be used before the expiry date. Rewards Online is not responsible for lost or stolen vouchers.

30. Where a Reward takes the form of travel, Government taxes are not included and will have to be paid for by the recipient.

General

31. Rewards Online is not responsible for Rewards received under a Rewards Program, any death or injury, loss or consequential loss or damage from a Reward or the loss, theft or destruction of a Reward or a Reward voucher.

32. Any dispute concerning goods or services received as a Reward item shall be settled between the Individual or Group concerned and the Rewards Provider who supplied the goods or services. Rewards Online will bear no responsibility for resolving such disputes or for the dispute itself.

33. Companies, Branches, Groups and Individuals are responsible for any taxation liability (including GST) or other government charges or reporting requirements arising from membership of a Rewards Online program or redemption of points for rewards. Rewards Online does not offer any advice or accept any responsibility with respect to these matters.

34. Rewards Online reserves the right to change these Conditions of Use at any time.

35. Failure to enforce a particular Condition of Use does not constitute a waiver of that term or condition by Rewards Online.

36. Rewards Online may exercise any right, power or remedy in this document at its discretion and separately or concurrently with any other right, power or remedy.