Rewards Online is a specially developed rewards platform that can be linked to your website and will have the look and feel of your company.  It enables you to conduct a professional, well run rewards program without the hassle added expense and staff commitment of setting one up from scratch. 

Our approach to developing your program is so flexible that you can choose to hand over all administrative aspects of the program to Rewards Online or you can choose to manage certain parts of it yourself. If the latter is your preference, we can easily guide you through our operational manual so that you can make changes when and how you feel like it. That being said, most of our customers prefer Rewards Online to look after this important administrative step because we have the infrastructure and expertise to look after this more efficiently and cost effectively. 

Following are the steps required to get a Rewards Online program underway: 

• Development Phase - Rewards Online creates your own customized and dedicated website that can be accessed via a link on your own website or URL. It will have the look and feel of your company and the transition is seamless.

• Registration - Participants can register for your rewards program online or we can upload information from your customer or staff information system. Each participant will be given a unique Login ID and password that they can use to login to their own personalized rewards account.     

• Rewards – A suite of rewards or gifts will be specifically selected from our huge range to cater for the demographic profile of your target audience.     

• Personalised Information – While in their Rewards Online account, your customers can update their personal information at any time. This helps keep your database up to date at all times.     

• Rewards Points – On a weekly, fortnightly or monthly basis, rewards points can be easily uploaded to thewebsite from data downloaded direct from your existing accounting software system (eg MYOB). Online points statements give participants full details at any time. An approval feature has also been built in to ensure new points are verified and approved before being uploaded.

• Rewards Catalogue – Participants can browse through your personalized rewards catalogue at any time. The catalogue is divided into categories for easy browsing. The participant can view an enlarged image and a full description of the products that they are interested in. Rewards can be added or taken away at any time. For example, you may want to add a trip to Wimbledon only for March to May.     

• Ordering Merchandise – Merchandise can be ordered online when sufficient points have been accrued. Rewards Online will complete all you delivery and fulfillment needs. In the meantime, all orders and deliveries can be tracked online.     

• Target and Permission Marketing – Rewards Online will help you send targeted emails to your participants that are guaranteed to be opened and read. Over the past 8 years, Rewards Online has helped its clients increase the value of its database which in turn increase the value of your whole business.  While your rewards program runs, you have the opportunity to segment your database into 4-6 categories of value.  The A class customers who advocate your business are spoken to differently than the Z class customers who are slow payers and place small orders. Rewards Online can help you segment and communicate to each separate category.     

• Quarterly Review – Rewards Online will meet with your company at least once a quarter to ensure that your program is always on track and we maximizing the communication opportunity.  

• Invoicing – Rewards Online can run reports that advise your contingent liability is always being managed and clearly stated. 

• Management Information – Clearly, one of the features of an online program is the ability to understand the nuances of your database through the extraction of reports that are contained within the system. Rewards Online has a host of reports that help you manage and understand and influence the behaviour of your participants. For example, we can run a report called Users Never Logged In. We can then create an email communication only to this sector to entice them to join and participate in the program. We can also interview them to determine why they may be negative to your company or the program. Often we can learn more about our business from this sector than the advocates of our business.     

• Residual Value of The program – In the end, when the program is finished (assuming it is a finite one), there will be a number of tangible benefits to show for it.     
• Your database has been cleansed and updated. This will include emails and mobile phone numbers.     
• Your customers have been separated into different categories of value and activity.     
• Participants are more familiar with your company and its website.     
• Training and Development introduced to participants that makes them more knowledgeable about your products, offerings and/or vision of your organization.     
• The overall loyalty level of your participants have increased. In some businesses - a 1% increase is worth millions of dollars to their future earnings.     
• Your sales representatives have a better understanding of the participants which creates conversation starters and activity.     
• A permission based email communication structure has been formally set in place.     
• Your company has initiated a formal feedback, suggestion and referral system that can be used for many years.     
• Your customers realize that you value their business.     
• Your staff realize that you value them and have given them direction by articulating your vision. The behaviours that you are rewarding will be the ones that they will focus on. 

Call Andrew Koch (02)8824-8555 to discuss the value of a Rewards program in your business.